Our Goals & Objectives
We in Universal Technical strive for SMART goals and objectivesCustomer Objectives
- Best value for the cost:
- Broad product offering
- Reliable products/services
- Cross-sell more products
- Increase share of market
- Best service
- Understands customer’s needs
- Partner with customers to provide solutions
Innovation Internal Objectives
- Most innovative products/services
- Invest a certain amount in innovation
- Differentiate the product
- Grow percentage of sales from new products
- Improve or focus research and development (R&D)
Customer Service
- Great customer service
- Improve customer service
- Invest in customer management
- Partner with customers to design solutions
- Improve customer satisfaction
- Improve customer retention
- Develop and use a customer database
Operational Excellence
- Reduce cost by a certain amount annually
- Reduce waste by a certain amount:
- Invest in Total Quality Management & Reduce error rates.
- Improve and maintain workplace safety
- Capitalize on physical facilities
- Streamline core business processes
- Increase reliability of operations
Certificates & Approvals
We are navigating into the future with prestigious projects including Kuwait Governement, U.S. Government and the private sector. We are also are the emigrated company registered with Government of India for HR Solutions.
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